Made.com

Integrating product variation into the purchase experience.

ENGAGEMENT

EXPERIENCE & PERFORMANCE

YEAR

2021

INTRO

Brought in to explore how product variation could be integrated into the purchase experience.

Many products offered multiple finishes and configurations, but the way these options were presented made comparison difficult and slowed decision-making.

I proposed two approaches — a dedicated customisation tool and an integrated solution within the product page — to test how users navigate variation and select the right configuration.

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