Made.com
Integrating product variation into the purchase experience.
ENGAGEMENT
EXPERIENCE & PERFORMANCE
YEAR
2021
INTRO
Brought in to explore how product variation could be integrated into the purchase experience.
Many products offered multiple finishes and configurations, but the way these options were presented made comparison difficult and slowed decision-making.
I proposed two approaches — a dedicated customisation tool and an integrated solution within the product page — to test how users navigate variation and select the right configuration.